Refund and Cancellation Policy

Refund and Cancellation Policy

1. Overview:
This Refund and Cancellation Policy outlines the circumstances under which refunds or cancellations may be granted for our SaaS (Software as a Service) products and services. By subscribing to our services, you agree to this policy.

2. Cancellation Policy
2.1. Subscription Cancellation

• You can cancel your subscription at any time through your account settings or by contacting our support team.
• Cancellations will take effect at the end of your current billing cycle. You will continue to have access to the service until the end of the paid period.

2.2. Cancellation of Trials

• If you are on a free trial, you may cancel at any time before the trial period ends without any charges.
• If you do not cancel before the trial ends, your account will automatically be converted into a paid subscription, and you will be charged accordingly.

2.3. Annual Subscriptions

• For annual subscriptions, you may cancel within the first 15 days of the subscription for a full refund.
• If you cancel after 15 days, you will not be eligible for a refund, but your service will remain active until the end of the billing period.

3. Refund Policy
3.1. Eligibility for Refunds

• Refunds are generally not provided except as required under applicable consumer protection laws.
• A refund may be issued if there is a documented issue with the service that we are unable to resolve within a reasonable time frame.

3.2. Requesting a Refund

• To request a refund, contact our support team with your account details and the reason for the refund request.
• Refund requests must be made within 10 days of the initial purchase or renewal date.

3.3. Processing of Refunds

• If your refund request is approved, the refund will be processed within 7-10 business days.
• Refunds will be issued to the original payment method used at the time of purchase.

4. Exceptional Circumstances
4.1. Service Outages

• In the event of a prolonged service outage (more than 48 hours), customers may be eligible for a partial refund or credit towards future services, depending on the extent and duration of the outage.

4.2. Account Suspension or Termination

• If your account is suspended or terminated due to a breach of our terms of service, you will not be eligible for a refund.

5. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on our website and will be effective immediately. Continued use of the service after any changes constitute your acceptance of the revised policy.

Contact Us
If you have any questions or concerns about this Refund and Cancellation Policy, please contact our support team at support@elhantechnologies.com.